Telephone: +44 1582 496040

How To Order


With the UK leaving the European Union on 31 December 2020 (Brexit) and with no deal yet finalised, we would like to reassure all of our customers in the EU that business will continue as normal in 2021. Our ability to ship your goods will not be affected but there will be some changes to shipping to the EU countries.  Our systems and carriers are fully prepared and will offer a seamless Brexit transition as we move into 2021. We will no longer charge Tax (VAT) on orders to customers in the EU.  Any order placed on our site from an EU country before 04.01.2021 will automatically attract VAT at point of ordering but the VAT will be refunded to you once the order is processed .  We will ship your order as normal but our carriers will make the customs entry for you and advise of local Tax and any Duty that are due, prior to delivery. These amounts can be paid directly to the carrier, making the transaction simple and easy for you.  Customers should be aware that it is possible that there may be delays at customs, beyond our control, as the new systems are bought in to place.

Following Brexit there may also be clearance charges incurred on the return of exchange units.  Please note that we reserve the right to deduct these clearance charges from the core charge refund.



The easiest way for you to place an order and for us to process the order with no errors is to use the 'online' shopping facility within this website.  All you have to do is register the first time you use it and then just log in for future visits. You can of course order by email but this can often result in many emails going back and forth until we have all the information required which can allow errors to occur.


We can ship worldwide.

In order to calculate your shipping costs you will need to put the items in your shopping basket and confirm your delivery address.  Once you have entered these details a shipping quote will show.  Please do not confirm your order at this stage if you do not wish to purchase your goods.

In some cases, for heavy goods or transmissions shipments overseas, it will be a necessary for us to quote once an order is received.    In these circumstances you should wait until we have confirmed your final amount due before making payment.

Please note that when shipping goods abroad, depending on the destination, you may be charged additional costs by the carrier for local customs clearance charges, handling and duty charges.  We cannot advise on these costs as they vary from country to country and from product to product.  In some circumstances you will also be asked to nominate your own broker to clear your goods.



Once your order is received you will receive an automatically generated reply.  If you have ordered a transmission we will advise the dispatch date of your order by email.  If you have ordered parts we aim to dispatch within 2 working days.  If there is any delay in the dispatch of  your order we will advise by email as soon as possible.   Once your order is dispatched you will receive an email with tracking details.



The prices on our website do not include vat.  It will be necessary for us to charge VAT at the current rate as advised by HM Revenue & Customs to all UK residents.  Customers outside the UK will not be charged VAT.  EU customers who have valid EORI number should provide this information where possible.



We can accept credit or debit card payments via Sagepay, Paypal or you can pay by bank transfer. If no carriage costs are shown on your order please do not send your payment until final costs are confirmed.

Cheques are an acceptable method of payment but it will be necessary to allow sufficient time for the cheque to be cleared before goods can be dispatched. 




•Your name, or Company Name, if applicable

•Address for invoicing

•VAT number, when applicable, if customer in EEC

•Telephone Number

•Email address

•Delivery address (if different from above)


There is a comment box once the order progresses for you to add any necessary information.



To all non-account customers we will need to charge a core deposit on transmission orders this will be refunded immediately upon receipt of your exchange unit which must be the same type, complete and not stripped. If the exchange unit is a different type to the rebuilt unit supplied, or has parts missing or has been stripped then a surcharge may apply. Please see the appropriate section for these core deposits.



If you have paid for return carriage (UK mainland only) please just email or call our office and we will arrange for a carrier to collect within 1-2 working days.  Please note all exchange units must be drained of oil.  If oil leaks on the return journey the unit will be held by the carrier until the unit is dry and clean.  Ashcroft Transmissions will not be liable in this incidence and it will be the responsibility of the customer to rectify this issue.  No refund of a core deposit can be made until the goods are returned back to our premises.  Although the returned goods are insured this is only applicable if the goods are securely wrapped, any damage sustained due to poor packaging will be charged to the customer.

If return carriage has not been pre-paid (all orders outside mainland UK ) then we are unable to arrange for the collection of your exchange unit and it is your responsibility to return this unit, clearly labelled.  Ashcroft Transmissions cannot be responsible or arrange a refund for units that are returned  without customers details.  Unidentified goods will only be held for a period of 60 days. Ashcroft Transmissions cannot be held responsible for loss or damage sustained on the return of your exchange unit.


Please click "terms and conditions" tab to read our terms of sale. 




Copyright © Ashcroft Transmissions Ltd 2016

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